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Desktop Support Engineer - Windows & Mac

Company: Unisys
Location: Saint Louis
Posted on: February 16, 2020

Job Description:

We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making a positive impact on enhancing the quality of life to help make this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs . Simply put, we believe in better lives. Join us!Learn more about Unisys and our key solution offerings: Unisys, Stealth , CloudForte , Intelliserve What success looks like in this role: Key ResponsibilitiesTroubleshooting, break/fix repairs, upgrades and installs of Apple and Windows hardware, printers and accompanying peripherals.Troubleshoot, diagnose, and resolve complex PC and Mac hardware and software issues with a primary focus on security. Design, implement, and maintain Mac desktop group policy using JAMF.Support client software, OS, application, peripheral, mobile, and virus issues for users.Develop automated workflows and technologies to efficiently manage Mac endpoints.Maintain inventory database, assign hardware and software assets, and manage warranty and service agreement information.Maintain a professional demeanor at all times in providing outstanding customer service and support to our end user communityYou will be successful in this role if you have:High School diploma or GED required. Background investigation and drug screen required.2+ years of experience in a hands-on desk side support role troubleshooting, diagnosing, and resolving both Mac and Windows hardware and software issues and working with various versions of Windows and Mac operating systems. VIP level support a plus.A+, Apple Certified System Administrator (ACSA), Apple Certified Macintosh Technician (ACMT) certifications are a plus.Experience with Macintosh desktop imaging and distribution platforms such as JAMF, Casper Suite, ARD and Mac mobile device management platforms (such as JAMF Casper Suite) a plus.Knowledge of Mac endpoint patching platforms and procedures using JAMF Casper Suite a plus.Ability to support virtual desktops and applications is a plus (Citrix) - provided by Dice

Keywords: Unisys, St. Louis , Desktop Support Engineer - Windows & Mac, Engineering , Saint Louis, Missouri

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