Clinic Operations Manager for ABA Clinic, St. Louis, MO

Company: United Cerebral Palsy Heartland
Location: Saint Louis
Posted on: February 12, 2026

Job Description:

Job Description Job Description Clinic Operations Manager for St. Louis, MO ABA ClinicPosition Summary The Clinic Operations Manager partners closely with the Clinical Director to ensure smooth, compliant, and efficient clinic operations. This role oversees all non-clinical administrative, staffing, and logistical functions , removing operational burden from clinical staff so BCBAs and Clinical Directors can focus on treatment quality, supervision, and client outcomes. The Clinic Operations Manager exercises independent judgment and discretion in managing clinic operations, staff scheduling, and administrative processes in alignment with agency policies, regulatory standards, and organizational objectives. Essential Job FunctionsClinic Operations & Logistics Oversee daily clinic flow and ensure operational readiness Coordinate clinic opening and closing procedures Ensure therapy rooms, materials, and technology are prepared for daily sessions Troubleshoot operational and scheduling issues in real time Maintain clinic calendars and operational schedules Administrative Supervision of RBTs (Non-Clinical) Approve timecards and monitor timekeeping accuracy Review and process PTO requests Address attendance and scheduling concerns Ensure adherence to agency policies and procedures Coordinate onboarding and offboarding logistics Serve as the primary point of contact for non-clinical communication and operational matters Staffing & Scheduling Create and manage RBT schedules in collaboration with clinical leadership Track attendance, cancellations, and make-up sessions Coordinate staff coverage for absences and schedule changes Support onboarding logistics, including training schedules, system access, and materials Monitor and review timecards for timely and accurate submission Administrative & Compliance Support Track non-clinical documentation and compliance deadlines Prepare operational reports related to utilization, attendance, and productivity metrics Coordinate with Billing and Human Resources regarding authorizations, attendance accuracy, and audit preparation Maintain organized clinic records and administrative files Collaborate with the Vice President of Behavioral Services on system-wide operational initiatives and process improvements Family & External Communication (Non-Clinical) Serve as the first point of contact for families regarding scheduling, attendance, and logistical inquiries Communicate clinic updates, closures, and procedural information Route clinical questions to the appropriate BCBA or Clinical Director The duties listed above represent the most significant responsibilities of this position but do not limit the assignment of additional or developmental duties. UCP Heartland reserves the right to modify this job description as needed. Qualifications Bachelor’s degree in healthcare administration, business administration, human services, or a related field preferred Minimum of three (3) years of experience in clinic operations, healthcare administration, or program coordination Experience in behavioral health or ABA settings preferred Knowledge, Skills, and Abilities Strong organizational and time management skills Ability to exercise independent judgment and problem-solving in a fast-paced clinical environment Excellent communication and interpersonal skills Proficiency with scheduling systems, electronic records, and Microsoft Office applications Knowledge of basic compliance and documentation requirements in healthcare or behavioral services environments Physical Demands Ability to work in a clinical office environment with frequent interaction with staff and families Ability to sit, stand, and move throughout the clinic during the workday Ability to lift up to 25 pounds as needed for supplies and materials Monday through Friday 8:30AM to 4:30PM Monday - Friday 8:30AM to 4:30PM

Keywords: United Cerebral Palsy Heartland, St. Louis , Clinic Operations Manager for ABA Clinic, St. Louis, MO, Administration, Clerical , Saint Louis, Missouri