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Lead Compliance Officer

Company: Wells Fargo
Location: Saint Louis
Posted on: January 26, 2023

Job Description:

About this role: Wells Fargo is seeking a Lead Compliance Officer on the Responsible Banking Compliance Team as part of Independent Risk Management . Learn more about the career areas and lines of business at . The Lead Compliance Officer will support the Responsible Banking complaint analysis process within Wells Fargo Compliance. In this role with Responsible Banking Compliance, you will conduct in depth review and analysis of enterprise complaint data for potential risks or other compliance concerns for related regulations associated with enterprise complaints. Key Responsibilities:

  • Work with complaints data across the enterprise representing complex business units, multiple regulations, and other moderate to high risk compliance matters.
  • Identify compliance trends and themes based on detailed review and analysis of enterprise complaints data and prepare analysis and reporting of results using Excel, PowerPoint, and other tools.
  • Engage and consult with key compliance, line of business, and leadership stakeholders to present results of analysis, provide risk perspective and credible challenge, and ensure potential or emerging risks are escalated in accordance with policy requirements.
  • Lead and/or contribute to other key work efforts within the team, including quality reviews, data reconciliation, ad-hoc analysis requests, and cross-training to support other key complaint analysis topics and reviews.
  • Assist with building criteria for data queries and establishing methodology for analysis, and provide subject matter expertise, guidance, and consultative support to other compliance resources.
  • Drive for consistency and high level execution across the team in complaint analysis, reporting, documentation, collaboration across compliance teams, and follow-up activities.
  • Balance responsibilities between independent identification of risks and trends through data analysis and collaborating and consulting on regulatory compliance risks and concerns to various levels within the organization to drive action and identify owners and solutions. In this role, you will:
    • Provide oversight and monitoring of business group risk based compliance programs
    • Maintain compliance risk expertise and consulting for projects and initiatives with moderate to high risk, over multiple business lines
    • Establish, implement and maintain risk standards and programs to drive compliance with federal, state, agency, legal and regulatory and Corporate Policy requirements
    • Oversee the Front Line's execution and challenges appropriately on compliance related decisions
    • Develop, oversee, and provide independent credible challenge to standards with subject matter expertise
    • Provide direction to the business on developing corrective action plans and effectively managing regulatory change
    • Report findings and make recommendations to management and appropriate committees
    • Identify and recommend opportunities for process improvement and risk control development
    • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
    • Monitor the reporting, escalation, and timely remediation of issues, deficiencies or regulatory matters regarding compliance risk management
    • Oversee the Front Line's execution and challenges appropriately on compliance related decisions
    • Make decisions and resolve issues to meet business objectives
    • Interpret policies, procedures, and compliance requirements
    • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
    • Work with complex business units, rules and regulations on moderate to high risk compliance matters
    • Interface with Audit, Legal, external agencies, and regulatory bodies on risk related topics Required Qualifications, US:
      • 5+ years of Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications:
        • Experience in analyzing data for compliance trends and themes, including proficient Excel skills (building pivot tables, charts and graphs, conditional formatting, equations, etc.)
        • Advanced Microsoft Office skills, including strong Excel and PowerPoint skills/experience used for analysis and story telling of data
        • Knowledge of UDAAP, Fair Lending, or other Responsible Banking Compliance or other regulatory compliance requirements and concepts for regulations listed in Complaints Management Policy
        • Experience in supporting Complaints Management Policy, and/or Issues Management Policy or Allegations Management Policy
        • Experience with complaints management processes, internal allegations, and/or customer redress processes, systems, and reporting
        • Familiarity with other corporate regulatory compliance related policies and/or line of business procedures and regulatory requirements
        • Excellent verbal, written, and interpersonal communication skills to consult with various level within the organization, in particular key stakeholders and executive level leaders
        • Strong analytical skills with high attention to detail and accuracy
        • Ability to work with limited supervision in a fast paced, high demand, environment while balancing multiple priorities Job Expectations:
          • Willingness to work on-site at stated location on the job opening
          • Hybrid work week - position requires 3 days in office and 2 days work from home Locations:
            • Des Moines, IA
            • Charlotte, NC
            • Irving, TX
            • Minneapolis, MN
            • St. Louis, MO
            • Tempe, AZ Preferred location(s) listed above. Other locations within the Wells Fargo footprint may be considered for current Wells Fargo employees. Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, St. Louis , Lead Compliance Officer, Accounting, Auditing , Saint Louis, Missouri

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