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Customer Support & Collections Specialist

Company: Paulo Products Company Corp
Location: Saint Louis
Posted on: January 16, 2022

Job Description:


  • The purpose of this position is to support the Paulo Credit & Collections Function by performing the following:
  • Contact customers with delinquent accounts to determine the cause of the delinquency and to take steps to resolve and collect as directed by the Customer Accounts Supervisor.
  • Investigate customer deductions and related Salesforce cases; initiate, facilitate and support timely resolution of the customer deduction and case closure.
  • Oversee and become the main point of contact for the population of Salesforce cases related to customer deductions.
  • Perform other duties as assigned by the Customer Accounts Supervisor.
  • This individual must be highly motivated and a self-starter with a high attention to detail and willingness drive resolution of issues in a professional manner.
    • As directed by the Customer Accounts Supervisor, collect on delinquent customer accounts by sending invoice reminders and other communication to customers by email or telephone.
    • Answer customer inquiries regarding various Credit/Collections issues by retrieving and providing supporting documents and verbally explaining the situation as required.
    • Investigate Salesforce cases related to customer deductions/short payments and effect timely resolution of cases by performing appropriate action and collaborating with the customer, Pricing Team and Sales associates as needed.
    • Actively manage the population of Salesforce cases related to potential adjustments and maintain timely resolution of the cases.
    • Support the credit decisions process by providing credit applications to customer and obtaining references.
    • Participate in departmental process improvement projects and policy and procedure development and implementation.
    • Attend various company meetings.
      • Ability to adapt to change, handle multiple priorities and effectively meet critical deadlines without sacrificing accuracy.
      • Initiative and persistence to work through challenges to implement continuous improvement.
      • Superior work ethic, self-motivated and strong desire to learn and improve processes in a team environment.
      • Strong organizational skills.
      • High attention to detail skills, ability to manage time and multiple priorities.
      • Collaborative work style.
        Requires a high school diploma, ability to read, and knowledge of basic math principles such as addition, subtraction, multiplication, and division.
        • 2+ years in a credit and collections role, preferably in a manufacturing company.
        • Experience with ERP systems; knowledge of JD Edwards a plus.
        • Proficiency in Microsoft Office applications, with intermediate Excel skills.
        • Excellent verbal and written communication skills.

Keywords: Paulo Products Company Corp, St. Louis , Customer Support & Collections Specialist, Accounting, Auditing , Saint Louis, Missouri

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